A Connecticut car rental company that ran into trouble for using a global positioning device to fine speeding drivers lost another case last week after overcharging a customer and referring him to a phony legal department.

Richard Votto protested when American Car Rental, which operates Acme
Rent-A-Car, charged him more than $12,000 for damage to a truck he rented. The bill was double the estimate of the damage from an accident. Votto had paid for insurance and had not authorized the charges to his credit card, according to court documents.

So the New Haven company referred the Hamden man to a legal department that turned out to be a vacant office 45 miles away in Greenwich, according to testimony.

Conn. Car Rental Firm Loses in Court Again, continued