By CHRISTOPHER ELLIOTT

WHEN Carmen Jones reserved a room at the Crowne Plaza Hotel Beverly Hills, she expected the property would be, as the name suggested, in Beverly Hills. "I was looking forward to walking to the shops on Rodeo Drive," said Ms. Jones, a recruiter for a transportation security company in Burlingame, Calif.

But the boutiques she wanted to visit turned out to be more than a mile away. At checkout, the hotel's address on her bill confirmed her suspicions: the Crowne Plaza is in Los Angeles, not Beverly Hills.

What's in a Name? Maybe a Surprise Location, continued